Order & Delivery Policy
Please read the following order and delivery policies carefully.
Any user of this website is bound by the following Order and Delivery Policy which can be altered at the discretion of Goenka Florist at any time.
Note: If you are under the age of 18, you must use this website under the guidance of a responsible adult.
Valentine's Day (Thursday 14 February 2013)
A delivery surcharge of Rs. 300.00 will apply for all orders placed after 2 pm Wednesday 13 February 2013.
Please make sure all order details are correct at time of ordering.
As of 2 pm (time in the local delivery area) Tuesday 12 February 2013, Goenka Florist is unable to vary any orders for delivery on Valentine’s Day Thursday 14 February 2013.
As of 2 pm (time in the local delivery area) Tuesday 12 February 2013, VIP Flowers is unable to cancel any orders for delivery on Valentine’s Day Thursday 14 February 2013.
Due to high demand, some colours and varieties of flowers may need to be substituted or prices may be marked up high to meet delivery times and high demand.
Ownership and Trademarks
Goenka Florist is a trademark licensed to Mascot Distributors, which has registered business premises at No.1758, 22nd cross, Govindrajnagar, Bangalore –560040. Goenka Florist is an Indian based entity.
Placing an Order
By registering with www.goenkaflorist.com, you agree to provide accurate and current information about yourself as well as family members/friends registered on your account including correct names, addresses, email address and any other requested details and to update that information if it changes.
Any person registered is responsible for all activities that occur in relation to their login account.
How to Order Online
Goenka Florist also caters for events and special orders. To find out more, please contact us via email, or call our customer service on 08494929018.
Varying or Cancelling an Order
Product and Service Enquiries
Delivery Guarantee - Metropolitan Areas
We guarantee same day delivery for all orders to metropolitan destinations placed before 2 pm on weekdays and before 10 am on Saturday - based on the local time in the recipient’s time zone.
Metropolitan orders placed before these cut off times are guaranteed to arrive:
Orders received after our advertised cut off - before 2 pm on weekdays and before 10 am on Saturday - will be delivered the following business day.
Delivery Guarantee – Rural Areas
We do not guarantee same day delivery for orders to rural destinations due to their remoteness.
Orders for delivery to rural areas that cannot be delivered same day will be delivered the following business day.
For further assistance regarding delivery to regional areas, please call our customer service on 08494929018.
We offer standard delivery of floral arrangements India –wide with no additional cost other than Rs. 300 for midnight deliveries.
Our prices on the website are all for the floral arrangements only and delivery charges are extra.
Additional delivery charges may apply for:
This fee is applied to each order for delivery of a single arrangement to a single address.
Delivery surcharges may apply for special event delivery days such as Christmas Eve, Valentine's Day and Mother's Day.
For inquiries about delivery charges, please call our customer service on 08494929018.
Time Specific Deliveries
If you need your order to arrive earlier than our standard delivery times, we guarantee delivery of orders to most metropolitan destinations either between 6 am and 12 midday or between 12 midday and 6 pm when you purchase one of our morning or afternoon delivery services.
We do not offer or guarantee any other requests for preferred times of delivery.
If the flowers are for a timed event (for example, a funeral), we recommend that you contact our customer service on 08494929018 to make arrangements.
Exceptions to Same Day Delivery
This would include, but is not limited to the following situations:
Delivering multiple orders a single address
To order multiple products for delivery to the same address at the same time, please call cust on 08494929018 for redelivery.
As flowers are a natural product and subject to seasonal and practical availability, it may be necessary for our Florists to make substitutions to flowers, packaging, and merchandise in order to deliver orders on time or where flowers or products are temporarily unavailable.
In the case where a specific flower type or colour is unavailable within the given time frame of delivery, substitutions may be made for flowers of a similar shape, size, and value. Different flower types and colours may be used if the overall effect of the arrangement is maintained.
In the event that the substitution constitutes a major departure from the content or style of the advertised product, we will make every effort to reach you by phone and email to seek your approval before proceeding.
All substitutions will be made with appropriate products to the same value or greater than the original order.
We only use the freshest and best quality product at Goenka Florist. As such, some stems, including Lilies, may be closed when received.
All prices on the Goenka Florist website are shown in Indian Rupees (INR) and are inclusive of Vat.
After an order is processed for delivery to a regional area, we reserve the right to vary the price and will seek the customer's consent to continue with the increase, or provide a full refund.
All prices listed on the Sites are subject to change. In the event a product (including, but not limited to, flowers, plants, floral arrangements, fruits, sweets, and other gift products) is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right, prior to the acceptance of your order pursuant to our order acceptance policy described below, to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.
Only one promotion code may be used per order. This is applicable to orders placed via the website and the call center. If you need assistance with an existing promotion code please call 08494929018 before placing your order.
We accept payment by Visa, Mastercard, American Express credit/Debit cards, Net Banking, Cash Card and Paypal.
When providing your credit or debit card details you are agreeing that you are authorized to use that card and it must have sufficient available funds to cover your charges.
A surcharge of 3.5% is applicable for payments made with American Express credit cards.
Operation of www.goenkaflorist.com
Goenka Florist takes all reasonable measures to maintain our services. Goenka Florist will at times update or modify services or offer new services to our members from time to time and has the right to do so without advance notice.
Goenka Florist reserves the right to change any service at any time to withdraw or modify one or more aspects of the www.goenkaflorist.com website where technical reasons require.
Technical difficulties may be beyond the control of Goenka Florist, for example, if there are issues with users’ own Internet Service Providers (ISP’s). There may also be times when the www.goenkaflorist.com service becomes unavailable, whether on a scheduled or unscheduled basis. For security or other reasons, we may also require you to change the password or other information which facilitates access to the www.goenkaflorist.com service.
Communications from Goenka Florist
Goenka Florist will send electronic mail to you, for the purpose of informing you of changes or additions to www.goenkaflorist.com or of any Goenka Florist related products and services.
You may opt out of this notification service by replying to the electronic mail that was sent with the word "unsubscribe" (without the quotes) in the subject line.