Terms and Condition

We accept orders only for India as of present and will be delivered only in the Indian locations mentioned on the site. 

  • Delivery date should be chosen as per the available product wise dates in the website. Orders should preferably be placed well in advance of the delivery date. For SOS deliveries, please contact us for possibilities. No delivery is possible on Sunday's and Holidays For SOS deliveries, please contact us for possibilities.
  • Correct ZIP Code and correct phone number of the recipient is a must. We shall not be responsible for failure of delivery due to wrong information provided to us.
  • For any combo order, if one item is delivered and another is not delivered, only part refund for the item not delivered can be done. Cancellation of the full order will not be possible under any circumstances
  • We believe in providing our customer the best quality. To maintain the freshness, flowers, cakes and other perishable products are sourced locally at the delivery location and are mostly hand delivered. Thus in all such cases exact design and look and feel is difficult to maintain and may change without notice. In case of unavailability, we reserve the right to change basket/vase etc. in all cases without notice.
  • Delivery will not be redirected/ redelivered to any other address. We will attempt delivery of the items only once. In case the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery may be possible. For re-delivery with extra delivery charge, please contact us. Orders are considered to be executed in the below cases:
  1. Recipient not available
  2. Delivery not done due to wrong address.
  3. Wrong phone or Cell or Extension number/ not working/ no reply or not connecting/ reachable and delivery is not done.
  4. Recipient refused the products.
  5. Premises locked.
  6. Delivered the product at the Gate/ Reception/ Neighbor.
  • No change in instructions can be entertained on the date of delivery unless acknowledged and confirmed in writing by our customer support team.
  • In case a customer wants to cancel an order he needs to do it at least 24 Hours before the date of delivery or the date of shipment. However in all such cases 7% of the ordered amount will be deducted towards credit card processing & handling expenses.
  • We will not entertain any complaint of any order after 2 (Two) days from the date of delivery of the order in case of perishable items.
  • We are not responsible for maintaining the confidentiality of customer’s account and password. Customers will be solely responsible for all activities that occur under their accounts and passwords.
  • Goenkaflorist.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion without assigning any reason thereof. However, in all such cases GoenkaFlorist.com will refund the amount paid by customer in full.
  • Prices of items which are subject to MRP restrictions are being sold on the website after adding up costs of our services, delivery and online transactions cost. The distribution could not be shown separately due to technical restrictions and are taken to be understood.
  • Deliveries are subjected to approval and confirmation of customer’s credit card. In case customer fails to pay for a delivery duly made, the payment may be taken from the recipient after due notice to customer. Any attempted or failed delivery due to wrong address may be charged.
  • If Order is delayed due to Late Credit Card processing or any extra ordinary circumstances, it may be delivered at next available date with a notice to customer but without getting customer’s specific consent in this regard.
  • All items purchased from Goenkaflorist.com are made pursuant to a shipment contract. This means risk of loss and title for such items pass to you upon our delivery to the carrier /network florist.

General Disclaimers:

  • GoenkaFlorist.com retains the right to refuse any order unconditionally.
  • All claims are subject to the jurisdiction of local court at the place of registered office of GoenkaFlorist.com only.
  • If GoenkaFlorist.com is unable to deliver your order, then complete refund will be made.
  • We shall not be liable for any other charges, loss of profits, emotional stress or any other liability etc. caused due to non-delivery.
  • GoenkaFlorist.com reserves the right to change the price or withdraw any product at any point of time at its own discretion without any notice.
  • GoenkaFlorist.com has taken every care for the accuracy of the information provided in the website. It has exercised due diligence in providing the latest products/information. However, GF or its employees or its affiliates are not responsible for the loss or damage caused to any of the users due to the information inadvertently provided/not provided in the website.
  • In case of any confusion about the delivery address or in case our agent is unable to locate the address, we reserve the right to call the recipient at the given phone number.

All rights are reserved. No portion of this website may be reproduced in any form without the written consent of Goenka Florist

Genuinity of information & interest of making payments:

  1. The customer promises that the information provided to Goenka Florist is true, correct and accurate. The customer also agrees to pay all charges incurred by them and users of your account and credit cards or other payment mention at prices in effect when such charges are incurred.
  2. The customer agrees to defend indemnity & hold Goenka Florist and its affiliates harmless from all liabilities & expenses including attorneys fee related to any violation of this agreement by them and also for the use of the services or transmission of any message or information by them. Goenka Florist may modify this agreement from time to time without giving any prior information.

License and Site access:

GoenkaFlorist.com grants you a limited license to access and make personal use of this site and not to download or modify it, or any portion of it, except with express written consent of GoenkaFlorist.com. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of GoenkaFlorist.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of GoenkaFlorist.com and our affiliates without express written consent. Any unauthorized use terminates the permission or license granted by GoenkaFlorist.com.

Your Account:

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. GoenkaFlorist.com does not sell products for purchase by children. GoenkaFlorist.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Reviews, Commnets, Communications, and Other Content :

Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. GoenkaFlorist.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. GoenkaFlorist.com takes no responsibility and assumes no liability for any content posted by you or any third party.

Risk of Loss:

All items purchased from GoenkaFlorist.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier/network florist.

DiscIamier of Warranties:

This site is provided by GoenkaFlorist.com on an “as is” and “as available” basis. No Representations or Warranties of any kind express or implied, to the operation of this site or the information, content, materials or product included in this site is not represented by Goenkaflorist.com. GoenkaFlorist.com DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF NONINFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. COM DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM GoenkaFloristp.COM ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Use of Our Contact Info:

Customer may not use GoenkaFlorist.com to send unsolicited advertising, promotional material, or other forms of solicitation to other users, except in specified areas, if any, that are designated for such a purpose.

  • Copyright - All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of GoenkaFlorist.com or its suppliers and protected by United States and international copyright laws. All software used on this site is the property of GoenkaFlorist.com or its software suppliers and protected by United States and international copyright laws.
  • Trademarks - GoenkaFlorist.com's trademarks and trade dress may not be used without GoenkaFlorist.com's prior written consent. Trademarks not owned by GoenkaFlorist.com that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by GoenkaFlorist.com.
  • Disclaimer - GoenkaFlorist.com makes every effort to present accurate and timely information regarding the products we have for sale. However, it is possible that discrepancies or inaccuracies may arise if GoenkaFlorist.com receives inaccurate information from our suppliers or other outside sources. Should you encounter any information on our site that you deem inaccurate, please inform us.
  • Information Liability - Under no circumstances , shall GoenkaFlorist.com or any of its sources be liable for any direct, special, incidental, indirect, or consequential damages whatsoever (including but not limited to: damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the use of the information made available on this web site. Information on the GoenkaFlorist.com web site may not be reproduced, copied, or altered without the express written consent of GoenkaFlorist.com and its affiliates.

Refund Policy

Under what circumstances when refund is possible

Refund is possible under the following circumstances:

  1. Order is cancelled upon request:  To cancel the order, please write to us using the Contact us Page. However in all such cases 7% of the ordered amount will be deducted towards credit card & general processing expenses.
  2. NON Delivery of flower/gift:  If the customer has ordered the flower/gift types and the order at that particular moment and cannot be fulfilled within the specified time, the customer will be informed and will be given 100% refund.
  3. Destination of delivery is beyond our coverage: In case any area is out of our specified city list or in case any area is not accessible for any reason beyond our control.
  4. GoenkaFlorist.com reserves the right to refuse delivery of any order without assigning any reason whatsoever to the customer. However, in all such cases GoenkaFlorist.com will refund the amount paid by customer in full.
  5. We will refund the amount paid if the order is cancelled due to the unavailability of items or the item was damaged due to mishandling by our delivery staff. We will not entertain any cancellations once the order is confirmed and submitted by the customer.

How is the refund procedure being carried out

Refund will be carried out within 15 days once one of the above mentioned criteria is met. Once the refund has been successfully processed, you will receive a refund notification via email. Safe keep this refund notification for checking against your monthly credit card bill.


Cancellation Policy      

Under what circumstances when orders can be cancelled?

  • To cancel the order, please send a mail through the Contact Us page.
  • In case a customer wants to cancel an order he needs to do it at least 24 Hours before the date of delivery or the date of shipment. However in all such cases 7% of the ordered amount will be deducted towards credit card and other processing expenses

Substitution Policy       

Under what circumstances will my order of Flowers/Gifts are substituted?

Your order of Flowers/Gifts may be substituted with a different type of flower/gift or color depending on availability. The basket or the vase may also be changed depending upon availability. The design or presentation may also be changed. It may not always be possible to take prior approval of customer due to time constraints and we are not bound by the same. However, the standard of professionalism, the quality and the value of the gift will always be maintained.