Privacy Policy

Privacy Policy

At Goenka Florist, we value your trust and are deeply committed to protecting your privacy. We understand that gifts are most meaningful when they come as a surprise, and so is the protection of your personal data.

We adhere to the highest standards of security and confidentiality to ensure your personal information is safe with us. We never sell, rent, or share your personal details with third parties for marketing purposes without your explicit consent.

By accessing or using our website www.goenkaflorist.com, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our website.

1. Our Commitment to Your Privacy

At Goenka Florist, we believe privacy is the foundation of a trusted relationship. We take every possible measure to ensure that your personal information remains secure and is used responsibly, only to enhance your experience with us.

2. Information We Collect

When you interact with our website, we may collect the following types of information to provide better services and ensure smooth operations:

• Personal details: Name, date of birth, address, contact number, and email ID.

• Account information: Username, password, billing, and shipping details.

• Transaction data: Payment method or bank details (secured via trusted payment gateways).

• Technical data: IP address, browser type, device information, and pages visited.

• Cookies and analytics: Used to personalize your browsing experience and improve website functionality.

You can browse most of our website without providing personal details. However, some services (such as placing an order) require registration or additional information.

3. How We Use Your Information

We use the data you share with us to:

• Process and deliver your orders efficiently.

• Provide customer support and resolve queries.

• Improve our website design, services, and product experience.

• Send you order updates, promotional offers, or newsletters (only if you opt in).

• Detect and prevent fraudulent or illegal activity.

Your information helps us serve you better and create a safe, personalized shopping experience.

4. Cookies and Tracking Technologies

Our website uses cookies to recognize your browser, remember your preferences, and improve navigation.

Cookies also help us analyze traffic and measure marketing effectiveness.

You can disable cookies through your browser settings, but some features may not function optimally without them.

5. Sharing and Disclosure of Information

We do not sell or share your personal information with unaffiliated third parties for profit.

However, we may share limited information with:

• Trusted service providers such as payment gateways, logistics partners, and analytics platforms.

• Law enforcement agencies, if required by law or to prevent fraud and misuse.

• Internal teams or subsidiaries of Goenka Florist for operational purposes.

All third parties are obligated to maintain confidentiality and follow data protection guidelines.

6. Data Security

Your account and data are protected using industry-standard encryption and secure servers.

Access to your information is limited to authorized personnel who require it for legitimate business purposes.

While we take strong precautions, no online platform is completely immune to risks. By using our website, you acknowledge and accept this inherent limitation.

7. Your Rights

As a user, you have the right to:

• Access, review, or update your personal information.

• Withdraw consent or request deletion of your data (subject to legal requirements).

• Opt out of receiving marketing communications at any time.

To exercise these rights, please contact us at contact@goenkaflorist.com.

8. Promotional and Marketing Communication

By providing your contact information, you agree to receive updates, offers, and promotions via email, SMS, or WhatsApp.

You can change your communication preferences or unsubscribe anytime by contacting our support team. We respect your privacy choices and act on them promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

Any significant updates will be posted on this page, and your continued use of our website after changes implies your acceptance of the revised policy.

We encourage you to review this page occasionally to stay informed.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how your data is handled, please contact us:

📧 Email: contact@goenkaflorist.com

🌐 Website: www.goenkaflorist.com

We will respond promptly to resolve your concern.

Goenka Florist

We Deliver Flower to Smile 🌸